Quinette Burks

2359 Highland Rd #104

Dallas,Tx 75228

MzQuinette27@gmail.com

(469)735­3802

Professional Objective: To utilize my acquired skills for the enhancement of the companies’

productivity.

Qualifications include the following:

● Portray a professional image and properly handle confidential information.

● Answer and follow up on customers inquiries, generate sales, and handle complex

discrepancies related to transaction processing.

● Timely assessment and understanding of customers’ expectations and feelings.

● Take hands approach in clarifying customers’ expectations.

● Type 30­35 wpm.

● Have been described as a very respectful, courteous, and a very patient person

● Experienced in cable technical support such as troubleshooting with cable

service/Internet, setting appointments, collections, and customer service.

● Housekeeping

● Production of scanning cell phones

● Packing

Personal Experience:

1) Towers Watson One Exchange

October 2015­ Present

CSR/Funding Specialist

● Assist Customers with Account Information

● Troubleshoot with Funding Account/ Web Issues

● Create Customer Accounts

● Maintain and update customer records as required to provide quality service

● Use problem solving skills to identify root causes of service related inquires and provide

feedback on how to resolve customer issues

● Set Appointments for Health Care Insurance

2) RSI/Samsung

April 2013­ October 2015

Cell Line Producer

● Scan Phones in the system

● Produces 300­ 600 phones daily

● Packing

● Make sure its good quality of the phone and packing

3) Certified Payment Processing

May 2011­October 2011

Appointment Planner

● Set appointments with merchants to enhance payment processing service.

●

4) Doodies Day Care

May 2009­ June 2010

Housekeeper

● Clean and change Linen Daily

● Wash Laundry

● Sweep, mop, and clean floors daily

● Dispose of trash

● Clean up Rooms

5) Target

November 2007­ January 2009

Sales­floor Team member/ Cashier

● Handle Transaction via Cash, Checks, and Credit Cards.

● Daily stocking inventory on sales floor.

● Customer Service Assistance.

6) Aegis Communication

January 2006­ August 2007

Comcast Campaign­ Inbound­Outbound Representative/ CAE

● Assisted customers with the support and info they needed regarding their billing and

cable service.

● Set appointments for installments and troubleshooting.

● Trouble shooted and give technical support to customers.

● Handle payment processing via telephone.

● Collections

7) Aegis Communication

November 2006­ December 2006

Bell South/ AT&T Campaign

Outbound Sales Representative

● Make international calls to customers to upgrade telephone service.

● Provide customers with information about different rate plans and package deals.

Make up to 400­500 international calls to merchants on automatic dialer.

● Sales

8) Greyhound Lines

May 2005­ August 2006

Telephone Sales Agent

● Assisted customers in fare and schedule information.

● Sold tickets via telephone through credit card transaction.

● Customer Service

Computer Skills:

• Microsoft Word

• Microsoft Excel

• Photo Workshop

Education:

• El Centro College Fall 2009­ Fall 2011 ­ Majored in Medical Office Specialist AAS

• Everest College 2004­ 2005­ Majored in Medical Assistant.

• Bryan Adams High School­ Received High School Diploma

On May 23rd of 2004.